Shipping policy
At Eyelle London, we're committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing your order.
Order Processing
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a confirmation email with your tracking information (where available).
During busy periods, sales, or holidays, processing times may be slightly longer.
UK Delivery
Estimated delivery times:
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Standard Delivery: 2–5 business days
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Express Delivery (if available): 1–2 business days
Delivery times are estimates and cannot be guaranteed.
International Shipping
We currently ship to selected international destinations.
Delivery times vary depending on your country and local customs procedures.
Customers are responsible for any customs duties, import taxes, or additional charges imposed by their country's customs authority.
Eyelle London has no control over these charges and cannot predict their amount.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
From time to time, we may offer free shipping promotions. Any applicable conditions will be clearly displayed on our website.
Tracking Your Order
Where tracking is available, you will receive a tracking number via email once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.
Delivery Delays
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
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Courier delays
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Severe weather conditions
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Customs inspections
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Public holidays
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High order volumes
Eyelle London cannot be held responsible for delays caused by third-party delivery services.
Incorrect Shipping Information
Please ensure your delivery address is accurate before placing your order.
We cannot be held responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error, please contact us immediately at eyellelondon@gmail.com. We will do our best to update your details before your order is dispatched.
Lost or Missing Parcels
If your parcel has not arrived within the estimated delivery timeframe, please contact us at eyellelondon@gmail.com.
We will work with the courier to investigate your shipment.
Parcels confirmed as lost by the courier may be eligible for a replacement or refund.
Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery and include:
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Your order number
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Photographs of the damaged packaging
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Photographs of the damaged item(s)
We will review your claim and arrange a replacement or refund where appropriate.
Failed Deliveries
If a parcel is returned to us because:
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An incorrect address was provided,
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Delivery was repeatedly unsuccessful, or
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The parcel was not collected,
we may charge an additional shipping fee to resend your order.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Eyelle London